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General Information
Baggage information
Safety and ecology
Information on the website
General Information
Who is ALSA+EGGMANN?
ALSA+EGGMANN is a strategic alliance between the companies ALSA Autotourisme Léman inc. and Eurolines Eggmann Frey inc.
Where does ALSA+EGGMANN travel?
ALSA+EGGMANN’s coach network covers the following countries: Switzerland, Germany, Austria, Bosnia-Herzegovina, Bulgaria, Croatia, Spain, Hungary, Italy, Macedonia, Poland, Portugal, Czech Republic, Slovakia and Yugoslavia.
How are the buses equipped?
All our buses are equipped with comfortable, adjustable seats and a lot of legroom. An aeration nozzle and a reading lamp are installed above each seat.
All our buses are equipped with climate control, an on-board rest room, enough storage room for your baggage and also have audio/video equipment for your entertainment during the trip.
Do the buses make stops?
Most buses make intermediate stops en route to pick up additional passengers. In addition to stops en route, buses make 30 minutes rest stops once every four to five hours.
Where to get our timetable booklet?
You can order our timetable booklet either on our website www.alsa-eggmann.ch, by phone with our booking service 0900 573 747 (CHF 1.49/min.), or you can simply consult it online or get it at one of our sales points.
Do we offer fare reductions?
We offer fare reductions to children, teenagers, seniors and groups. The reductions depend on the bus line you choose.
Do we have special deals for frequent travellers?
If you buy 10 tickets in the same year for the same route at the same fare and issued to same name, you will get your 11th ticket for free.
To receive your free ticket, you have to keep the receipts of the 10 previously bought tickets and send them all together to the following address:
ALSA+EGGMANN
Postfach 1064
1211 Geneva 1
Can a passenger get excluded from the trip?
We do not carry unaccompanied minors under the age of 16. Passengers who show unruly or disruptive behaviour and/or are wearing dirty or indecent clothing, which may offend or shock other passengers are excluded from the trip. If unruly behaviour only occurs during the ride, the responsible passenger can be immediately expelled from the trip.
Do our buses depart and arrive on time?
The schedule of our departure and arrival times is always kept. However, delays can be caused by acts of God or other circumstances for which the bus driver can’t be held responsible (i.e. traffic jams, road blocks etc).
How to book or buy tickets?
You can book your ticket on our website, over the phone (0900 573 747 – CHF 1.49/min.) or in one of our travel agencies. We kindly remind you that your booking and your seat are only confirmed once you have purchased your ticket.
Can I book a particular seat?
Particular seats can only be booked in advance for certain lines. Normally, seats are only attributed at the check-in or when boarding.
Is smoking and consuming alcohol and drugs allowed on board?
Smoking as well as consuming drugs and alcohol on board is prohibited.
Do we serve meals during the trip?
A meal service is only offered on certain lines. Normally, our buses make rest stops in order to eat.
Is food and beverage allowed on board?
Soft drinks are allowed on board. You can either bring your own soft drinks or buy them on most of our buses. Food is prohibited on all our buses.
Is it allowed to use electronic devices on board?
Electronic devices such as radios, walkmans, laptop computers and electronic games can be used during the trip as long as no other passenger is disturbed (radios and walkmans can only be used with headphones).
Can cell phones be used during the trip?
No. Cell phones are likely to disturb the electronics of the bus and can therefore endanger your safety and the safety of other passengers.
Do we distribute pillows and blankets during night rides?
No, we don’t but you can bring your own pillow and blanket in your hand baggage. Some of our coaches are equipped with reclining seats (supplement) for certain lines only.
If this option is available, it will be proposed to you while booking online or your travel agency will inform you about it.
Do we show movies?
If there isn’t any technical problem, movies are shown in the language of the city of departure or very rarely in the language of the destination.
Pets policy
Dogs, cats, birds or other animals will not be transported on our buses, either on-board or within baggage. Exception: A service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person (please contact us in advance).
Baggage information
Do I have to pay for my baggage?
The cost per piece of luggage depends on the carrier. Please consult our baggage price list, included in our timetable booklet under “baggage policy” for each line on our website or ask your travel agent.
Is there a size and quantity limitation?
Our size and quantity limitations depend on the carrier. Please consult our “baggage policy” for each line, included in our timetable booklet on our website or ask your travel agent.
The bus driver is only obliged to carry excess baggage if there is enough space available.
What type of luggage is allowed?
Suitcase, backpack and any other piece of luggage that closes properly and adheres to our baggage policy are allowed. Luggage wrapped in cardboard or in cardboard boxes isn’t allowed.
Can all passengers carry a piece of hand baggage?
Each passenger is allowed to carry a piece of hand baggage, which has to be stored under the seat or in the overhead compartment during the trip.
Prohibited articles in baggage
Inflammable items, weapons, ammunition, fireworks, oil or wine containers and other dangerous items are prohibited.
Do we carry bicycles?
None of the ALSA+EGGMANN coaches carry bicycles.
Safety and ecology
Are coaches a safe means of transport?
All our coaches correspond to the safety regulations of the International Road Transport Union (IRU), the strictest in this domain. Servicing and safety checks are undertaken regularly. Our modern buses are always upgraded to the current state of safety engineering and are replaced with the most recent models.
Coaches are amongst the safest means of transport. The accident risk is approximately 77 x lower with a bus than with a personal vehicle.
Are coaches an ecological means of transport?
The per capita fuel consumption of a bus with 50 passengers is only approx. 0.6 litres per 100km. Personal vehicles and airplanes consume approx. four times as much. A bus of 12 m length is statistically equal to a line of 35 cars and saves 252 litres on fuel per 100km. In general, a bus causes 5 x less environmental pollution than a personal vehicle and takes up 6 x less space on the road.
Only riding a bike or walking is ecologically friendlier.
Information on the website
Do you have a privacy policy?
ALSA+EGGMANN is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously.
We have established very strict rules in order to protect sensitive information and your personal data. ALSA+EGGMANN guarantees that all data transmitted via our website is treated confidentially in accordance with the Swiss law about protection of data privacy and will not be released to third parties.
Is it possible to buy a ticket on your web site?
Yes, you can order and pay for your tickets directly on our web site. Just click here. You can pay using a credit card (Visa or MasterCard) or the Swiss Postcard.
Only a limited number of tickets are sold over the Internet. It may be possible that tickets are still available in our agencies. In such a case, we recommande that you proceed with a booking request using our web site and one of our agents will answer to your query as soon as possible.
Can you send me my ticket?
No tickets are sent by postal mail.
However, when buying over the Internet, you don't need to come to an agency anymore. You can directly print your ticket yourself, from home or from your office.
How can I book or buy a coach ticket over the Internet?
Just click here and follow the step by step instructions.
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